It can be
disconcerting for callers to be on hold for a prolonged period without hearing
a human voice. They may wonder if their calls are being neglected. By adding a
message on hold voice to the audio your callers hear, you can assure them that
their call will be handled soon. Your phone system may allow you to add custom
on hold voice messages based on the position of the caller in your queue.
The tone
of professional phone greetings is
the first interaction with the company and needs to be the best. Since your
professional greeting speaks a lot about your company, you need to make sure
that it is something enjoyable. This guide will provide you with tips that you
need to focus on while providing a greeting with a professional voice over artist.
The main
focus of your on-hold messaging is to relay information that would be helpful
to people wishing to use your services. Take the opportunity of their wait time
to tell callers about your products, be informative and personal. People will
hang up if they feel they are getting the hard sell while on hold.
Your
phone greetings are as important as your own speech. It is the first thing that
your callers hear instead of catching you. Your greetings should be welcoming
and warm to make the caller feel relaxed and not nervous while waiting for you
to connect with them.
Does your
company have lots of great reviews, or many followers on social media? Use this
information to your advantage and tell your callers about it.
Thanking
people for holding is a common courtesy, but don’t do it excessively. Mix these
in with the messages about your company and the services you offer.
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