Advantages of using Interactive Voice Response

 

In the 21st century, whether you are buying a product or service, you want the business to hear your voice quickly. Many businesses opt to use IVR Prompt (interactive voice response) services to make this process of listening and problem resolving effortless.

 

What is IVR? 

Interactive Voice Response allows businesses to communicate with customers and prospects through online voice over using AI-Driven Voice recognition applications or a touch keypad holding dual-tone multi-frequency (DTMF) software. 

 

Businesses have used it as a customer service tool. When executed appropriately, IVR Prompt systems allow callers to fix customer service communication via phone without any requirement of a live agent. Nowadays, IVR systems are used to resolve consumer’s queries and brand awareness, payments, promotions, polls, and surveys.

 

What are the advantages of using IVR Prompt? 

 

1. Upsurge Capacity of Inbound Call 

IVR (Interactive Response) solutions allow the service providers to hold higher call capacities. The inbound calls are competently directed to the department or agents that are well-fortified to handle the raised inquiry. Even if the consumer has to wait in the queue, the time will be shorter than other systems. 

 

2. Operation automation 

Automate the consumer service by enabling the consumers to self-serve and get accurate data to solve their queries. Free your staff from handling ordinary activities. The IVR enables agents of call centers to prioritize the consumers and assist them more efficiently. 

 

3. Customized customer interaction 

Just because you are taking the help of a machine to resolve customer’s problems, it doesn’t mean that you lose the grip from a personal touch. Through online voice-over IVR, you can set up a customized greeting to faultlessly transfer calls to the call center agent whenever a consumer needs detailed information. 

 

4. IVR’s intelligent routing 

The IVR’s intelligent routing structures ensure that the consumer connects with the precise agent in just one attempt. It decreases the time to deliberate with numerous agents or passes the call to another agent. The query of the consumer can be handled faster, which leads to higher consumer satisfaction. 

 

To find the right online voice-over talent and IVR Prompt solutions, you can explore services at www.provoiceusa.com, professional audio production, and professional services based in Southern California, Los Angeles. 

Why you need to Utilize Voice Talent for your Business

Any type of explainer video will need professional consultation every step of the way, from the creation of the storyboard to the voiceover. Speaking of voiceovers, utilizing a professional explainer video production team that includes a voice actor will make it easier to get the job done right. Voice talent can really help you sell your video.  Here’s what else they can do:

They proffer flexibility and range

A professional voice-over actor will have the potential to fulfil the requirements of your video. Their versatility will mean that they will be able to listen to your guidance and recommendations to help make the explainer video how you see fit.   Listen to demo clips to be sure you like the sound of the voice.

They provide legitimacy

If a voice-over actor holds years of experience in acting in front of a camera or on stage, you can be certain that they have the potential to make your video sound great. Some of them hold extensive experience; they are masters of their crafts.  People just love the sound of their voices. Employing a talented voice-over professional can make a huge difference in quality.

That’s why you should utilize voice talent for your business.  Maybe your company is the kind of firm that does explainer type videos.  This information is good for something else, too. The same companies also offer IVR Prompt. Prompts are audio files that render greetings or informational messages within a telephone voice processing system.

DetailsYou Need To Consider When Recording A Professional Phone Greeting

We all know how much first impressions mean. When you are in an industry where you have to constantly be in contact with your customers or clients, then you know every interaction does count. You also know the value of a happy customer. This is where professional phone greetings come into play. All too often you may find yourself away from your desk which means that if someone is contacting you, they will probably not be able to reach you. Their request to go to the IVR prompt. The message they hear upon a missed call or going to voicemail says a lot about your professionalism and company.  It must be as professional as possible. 

These tips will help you in recording the right message for all your customers:

Write it down: It helps to have a script.  It may be wise to focus on the mission of the IVR: Sharing personal details, a favorite quotation or slogan, for example.  A person on hold should feel relaxed upon hearing your greeting, so the tone friendly and conversational.

Keep it short:  Long messages bore people.  They tend to skip them.  If your message is longer than three minutes, it is too long.  Keep it professional, concise, and clear.

Limit the background noise: Background noise in a professional recording makes the business seem just the opposite – unprofessional.  Avoid background noise by contacting a recording studio to professional manage your script by means of a voice actor.