When a customer calls your business, you can transform that time into selling time. Gone are the times when your customers had to listen to that monotonous elevator music or the sound of the dead air! Instead, use this time to actively participate in a “tell and sell” marketing strategy by assembling an IVR Voice Over or call.
Casting the right voice for your IVR phone system can
serve to be the best way to foster customer loyalty and connection with your
brand. Want to know how? Here is why strategically designing your IVR voice
over can help bring more customers:
Reduce abandoned calls by confirming callers are being
attended: A valuable hold
message will notify the caller that they’ve reached the right place, thank them
for their call, and inform them that they’ll be addressed in a timely fashion.
On hold
phone messages can be taken as
an opportunity to inform customers about your firm: Recent studies conducted
have revealed that on-hold messaging is favored by most customers. Customers
appreciate hearing relevant information about a company rather than listening
to that monotonous elevator music that serves no purpose at all.
Hold messaging can influence prospective buyer’s
decisions: The time taken to
by a customer to connect with your company can be utilized to influence their
buying decision. Unlike traditional commercials- on-hold messages are not
ignored and have a higher chance of keeping a customer engaged better. For
more details, please visit www.provoiceusa.com.
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