This blog explores how a professional phone greeting can give customers an improved experience.
Why should a business pay for a professional phone greeting? This is a great question! 24/7 Customer Service is becoming less of a
luxury and more of an expectation in this day and age. We call a company, and we want answers.
Here are the reasons people are turning to voiceover artists for
professional phone greetings:
1. Professional Image: When companies want to appear professionally,
they refine their system menus, phone greetings, IVR prompts, and directory
menus. Departments can select personalized
greetings, messages, or even hold music.
2. Caller Retention: Some customers cannot be put on hold. They don’t have the patience. If this is your target market, how can you
respond? You can ensure that the call
menus are accurate, that wait times are low, that they can leave a message to
be called back at a later time, or that the messages on the recorded line are
engaging. You can also use the hold time
to broadcast messages regarding additional services (advertisements).
The
bottom line is that, as much as we hate to do it, sometimes we just have to put
people on hold. It can’t be
avoided. When this happens, you need to
be sure that your on-hold recordings are
professional and polished.
You
can help your customers navigate the confusing world of customer service
hotlines by hiring a voiceover artist to record a professional phone greeting.
The
best part? Adding a professional touch
may help promote word of mouth advertising!
A happy customer is one who makes referrals.
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